Frequently Asked Questions


Delivery

As most items will be made to individual orders, please allow between 1 to 4 weeks for delivery (though it may be quicker, depending on the order). We strive to have most orders completed within one week, however depending on order volumes / suppliers, at rare times this could take up to four weeks. If you require an item within a certain timescale please e-mail us and let us know and we will try to meet that timescale or let you know straight away if it will be impossible.
If you have placed an order and do not receive confirmation within 24 hours please contact us.
Items to the UK will be sent by special delivery, international orders will be sent by airsure or similar.

Hallmarking

Our silver pendants are fine silver, which is 99.9% pure (Sterling silver is only 92.5% pure). The weights of most of our silver items are below the 7.78g limit which means they do not legally need to be hallmarked. However, we can arrange for your item to be hallmarked by the assay office if you would like. Just let us know when you order and we will endeavour to help in this respect. Be advised this would involve a small extra charge.


Presentation

Rune pendants will be supplied in velvet presentation jewellery boxes, and will be hung on a black leather cord which we feel shows off the silver pendant to best effect. A non-leather cord can be supplied instead on request.
Pebble rune sets are supplied with a beautifully made, eco friendly jute bag which compliments the natural quality of the rune stones. Click here for an example of the presentation box and bag.
All items come with a guide to the rune types and meanings.


Shipping

All shipping prices will be displayed in your shopping cart as you check out.
Please note: The weights shown in the shopping cart are the approximate weight of the total package, including the item, the presentation box / bag, the packaging and any paperwork. The weight shown is not the weight of an individual item being bought.
The postage will be as follows:

UK - Up to 100g package weight = £5.50, 101g-500g = £6.00, above 500g package weight = £7.00.

International - Up to 100g package weight = £7.50, 101g-500g = £8.00, above 500g = £9.00


Returns

Due to the bespoke, custom made nature of our items, we are unable to accept returns or issue refunds other than for items received as faulty.

In the unlikely event that your item is damaged when you receive it, we will offer you a replacement or a refund, whichever is preferable to you, as long as the item is returned to us with all original packaging within 14 days of receipt of the item.


Cancellations

If you decide to cancel your order for any reason before we dispatch your item we would appreciate it if you could inform us as soon as possible as the items are bespoke.